Thank you for visiting the CMSAS Limited website. Please note, we are NOT the gov.uk Child Maintenance Service (CMS). If you need to contact the CMS, the number for an existing case with the CMS is 0800 171 2345 and for a new case is 0800 988 0988 or you can go to their website here: https://www.gov.uk/child-maintenance-service. CMSAS Limited consultants are specialists in the Statutory Scheme of child support, as administered by the Child Maintenance Service. We would like to make you aware that we are not the gov.uk Child Maintenance Service (CMS). We are a private company that provide a chargeable service of support, guidance and advice to both Receiving and Paying Parents, with Child Maintenance issues, assessments, appeals, tribunals and all Child Maintenance matters pertaining to the CMS (Child Maintenance Service) and/or HMCTS (Her Majesty’s Courts and Tribunals Service), including where difficulties develop with the CMS and/or HMCTS.

CMS (Child Maintenance Service) vs. CSA (Child Support Agency)

CMS (Child Maintenance Service) vs. CSA (Child Support Agency)
Discover the key differences between CMS vs CSA and how the Child Maintenance Service replaced the Child Support Agency in 2012.

When it comes to understanding the evolution of child maintenance systems in the UK, the transition from the Child Support Agency (CSA) to the Child Maintenance Service (CMS) is a key milestone. This blog explores the differences between CMS vs CSA, their roles, and how the system has changed over time to better serve parents and children.

The CSA, established on April 5th, 1993, was a delivery arm of the Department for Work and Pensions (Child Maintenance Group) in Great Britain and the former Department for Social Development in Northern Ireland. Its primary goal was to implement the Child Support Act 1991 and arrange payments for parents living with their children. The CSA was abolished in 2012, marking the beginning of its successor, the CMS.

The Child Maintenance Service (CMS), launched in 2012, replaced the CSA and operates under the Child Maintenance Group (CMG). The CMG is part of the Department for Work and Pensions in Great Britain and the Department for Communities in Northern Ireland. This transition aimed to address the challenges faced by the CSA and streamline child maintenance processes, offering a more modern and efficient system.

Key Differences Between CMS vs CSA

Legislative Framework

  • The CSA operated under the original framework of the Child Support Act 1991.
  • The CMS continues to enforce the Child Support Act but with updated policies and practices to reflect modern family structures.

Operational Improvements

  • The CMS introduced stricter enforcement measures and a streamlined payment process to reduce arrears and improve compliance.
  • In contrast, the CSA struggled with outdated systems that often led to delays and inaccuracies.

Service Delivery

  • The CMS offers online tools and improved accessibility for parents to manage their cases, something the CSA lacked during its operation.

Why Was the CSA Replaced by the CMS?

The CSA faced criticism for inefficiency, lengthy processing times, and difficulty in enforcing payments. The transition to the CMS aimed to resolve these issues by introducing enhanced enforcement measures, better technology, and more transparent processes. This shift highlights the core distinctions in the CMS vs CSA debate and underscores the government’s commitment to improving child maintenance systems.

The Role of the Child Maintenance Group (CMG)

The CMG oversees the CMS and ensures the delivery of child maintenance services. While the CSA was also under the CMG’s purview, the CMS benefits from advancements in operational practices and enforcement capabilities, making it a more reliable service for parents.

CMS vs CSA – A Better Future for Families

The move from the CSA to the CMS marked a significant improvement in the UK’s approach to child maintenance. By addressing the shortcomings of its predecessor, the CMS provides parents with a more efficient, accessible, and effective system for ensuring children receive the support they need.

If you’re navigating the child maintenance system and need expert advice, CMSAS is here to help. Contact us to learn more about how we can support you through your journey.

Initial Consultation

We charge £175 (£210 inc. VAT) for an initial consultation.

Additional Consulting Hours

We charge £150 (£180 inc. VAT) for additional hours.